Amusing Day

Create on 2^nd September 2009, Tuesday.

It’s is 1.02am now but I’m still hanging around in my office. I received a lot of funny cases today such as irrelevant requested. One of the clients called in requested our team to remove his profile and information from our customer care portal. I was scratching my head and I am wondering, why he want to do that? It is weird actually because with those information provided on the database couldn’t do any fraud.

Secondly, he actually requested deactivated the 3G service and only activated 2G services for his network but he is using 3G mobile. I am thinking about the request that he made. Since he is not interested in 3G services why don’t just switch it to 2G channel in his mobile? What a joke… I had done my best part to guide him based on the request that he made but he insisted to communicate with my person in charge. So what to do, I just pass the case to my superior as he requested.

After that, I just proceed to my superior after she ended up the call. She just asked me to escalate the case to relevant department for further assistance. So I just follow the instruction that been given by my superior.

The second amusing customer that I got for the day is actually regarding to the H1N1 news. I was fainted while receiving this kind of cases. He is enquiries about the news for H1N1 in Malaysia. After 15 minutes he kept on questioning me the reason why this services unavailable and I kept on repeating my explanation to customer but seems he had least understanding about what I should reached him. So I replied the customer, “Sir, as a Telecommunication company, we are taking care of the network problems. We didn’t taking care of the health information. Kindly contact Health Ministry care-line for more enquiries. Thank you.”

After I ended up the conversation with the customer, one of my colleagues was laughing at me for my explanation. I feel exhausted with repeating the explanation which more than 3 times. So I just take a short break and went out from my office for fresh air.

I had a very amusing day because of these kinds of customers who really drives us crazy but the most amusing client that we ever got would be the Bangladesh customer. He actually enquiries about he unable to make outbound call today, so we had check the network and the account. Nothing to do with the account, so i just questioning about the customer about the error message that displayed on the screen. He just paused a while and said, “Sorry nothing is displayed.” So we just questioning about the signal strength and he replied, “Nothing is displayed on my screen.”

After a while, I am suspecting his mobile was out of battery, so I guide my colleague to ask him again, “Sir, can you see network name displayed on your screen? Or it is just blank?” He checking his phone again and said, “Yup, nothing displayed on the screen even the shortcut and everything.” So we asked him again, “Sir, have your charge your phone?” He asked me back, “May I know how to charge the phone?” I am fainted that time and guided him step by step.

Finally, it’s my time to be home. After I had done my duty and I just left my office. It was the amusing day that I ever had in my life. I hope that this day will be never end because it helps me to reduce my stress level.