Personal...

Create on 17^th September 2009, Thursday.

Is been a long time I didn’t blog. Most of the time, I’m doing my work and I tried to blog about my daily life. I would like to make it like I’m doing my daily but I just can’t. Usually when I blogging, it would be something happen around me and I would love to mark it down as my own memories and keep it forever.

It’s raining out there and I feel so lazy and sleepy because I got nothing to do in my office. I had done all of my tasks earlier and the only thing I can do is blogging. So I just open up a new page and start blogging as per usual. I had a very relax week actually even it’s only Thursday but I feel my entire week would be relax and staying cool. I met a lot of amazing experience in my office and my friends as well.

Sexuality Issue... So?

As at 16^th September, the day I back from my holidays. One of my colleagues, she came to me and questioning some very personal question about me. I was shocking of her question actually. She is my senior who working in this company about 1 year. She is questioning about my sexuality orientation since I know Man heart so well. “Zach, I am actually wanted to ask you something very personal. I hope you do not mind to tell.” She sounds queer. “Alright, what’s that?” I’m doing my work while replied her question. “I am curious about your sexuality orientation because I will feel like you like to dress up yourself and the most important part. You look like to talk about Man rather than women issue.” She continues.

“Alright. Ms. Catherina S, I think you were thinking too much. I know you love to think something out of the box but you seen too much of movie of . I think there are no rules to restrict man can’t discuss about man. Most of the time, I not the one who started the topic but you did. So is that any questions? If not, I think I should busy with my work for today.” I’m replying her while I’m checking on the mails.

“No… No more question. Some more I’m very free now. Thanks for your time anyway.” Even she sounds like going to leave me alone but she did not. She still standing next to me and see what I’m doing with my computer. “Ms. Catherina. Since you were free, please help me to follow up some cases and kindly arrange a call back to customers to get some information. I will forward part of their cases to you now. Thank you.” I am just pushing some job to her and make her day.

Maybe I’m so mean to her and I didn’t even answering her questions. As what I thinking, I can just resist to answer her questions since it is not related to my work and she shouldn’t bother so much.

At the same day, one of my senior customer service agent felt so upset and she want me to share some ideas regarding to score my quality assurance for every week. I know her records of quality assurance test since I am the one who handle my team performance for Quality Assurance section. I’m listening to her every calls and I found that she need to practice more no matter from her communication skills, self- confidences or even languages.

So Danny and myself, both of us shared our experiences although we still fresh in this company. I am the one who guided her communication skills, self-confidence and some positive and professional terms in order for her to be ready on air.

I admitted I’m not the perfect one among all of my senior customer service agents. I had zero customer service experiences before I joined this company. During the training sections, I love to ask my trainer about the experience of customer service and she loves to share with us about the experience when she still working as a customer service and attending kinds of customers in Nokia. So this is the reason why, I keep on learning and improving myself no matter from any channel like network, dealers, vendors and those tricky issues.

It's cold out there.... I want to hug you tight... My love.

As at 17^th September, it’s raining out there and I’m feeling cold in my office but I feel comfortable with such temperature in my office. This is the first time that I feeling good with staying in my office because of the cold environment.

Dinner time, one of my colleagues give me 2 vouchers for Wendy free meal. So I just packed 1 combo large set for Wendy Spicy Sensation Chicken burger for myself. Is been a long time I didn’t go for fast food for my dinner but I got no choice today because it’s raining out there. I just get down from my office building and Wendy’s only beside my office which under the same building.

Once I get back from Wendy’s with my dinner meal. Daniel was telling me, “Zach, something happen about our company. Read this news.” I am not surprise by the news actually. It’s actually DOCOMO and KT was sold the shares back to our company and yesterday 2 new companies joining us and known as UTV. New management team will be taking part in our company start from this week.

As a normal little staff, what I concern is all about my salary. If they able to pay me on time, they was the great management ever! Nothing much.